For verification purpose, any manually keyed-in payment will be refunded at the time of your party (it may take up to 3 business days for this refund to be posted on your bank/credit card account). You will be required to pay your balance in person at the time of your party check in. Any additional add-ons will be charged at the end of your party.
Please call if you need extra party room time.
Each Party room has a maximum capacity of 25 kids or 45 guests (kids + adults) per room. If you are expecting more kids/guests, 2nd party room needs to be booked at the time of your booking.
You may bring room decorations, themed tables cloth and paper goods.
You may choose to bring your own food/drinks. Then you shall bring your own party paper goods. No alcohol or food with strong smell. Your party food can NOT be reheated or cooked in the party room.
Your party food/drinks need to be ordered through us 2 days prior to your event, Full payment of your food/drinks order will be processed once you've placed order from us. Cancellation or changes need to be given to us in writing at least 2 days prior to your event.
Your birthday package CAN NOT be downgraded on the date of your party. 10 days prior written notice MUST be given.
We charge anyone ages under 18 (except infants) regardless if they play or not.
Early setup before your allotted party room time is normally NOT available. Please check with our supervisors,
Please arrive on time. We will not issue refunds or extend party end time if you or your guests arrive late.
You and your guests may check in no earlier than 10 min before your party time.
NON-REFUNDABLE deposit is required at the time of your party reservation. The balance is due and payable on the date of your party, except that all private parties, the package price will be charged in full 2 WEEKS prior to the party date.
Your reservation deposit may be used and applied to another party booking with a WRITTEN notice 3-WEEKS prior to the original reservation date.
All parties start with 1 hour play first. Party room is available after 1 hour play. Once in the party room, Private Party guests are NOT allowed to go back to the play area to play. Other party guests can still play during their entire party time. Weekday Party guests have unlimited play until closing.
All guests are required to wear CLEAN socks to play in the play area.
All outside entertainment needs to be approved by management.
No piñatas, glitters decor, silly strings, or confetti. Party favors should be given out at end of your party room time.
Our Party Host Service includes Room Setup, Serving food/drinks to all kids, Cutting and Passing out cakes to all guests, Pack up and Clean up.
We provide limited seating for adult guests.
If you would like to stay extra time in the party room, please check the availability with our party coordinator prior to your event. It is usually NOT available on the date of your party.
You may purchase additional play time after your party at $30 for 12 kids (or $3/kid) for 1/2 hour, or $45 for 12 kids for 1 hour (or $5/kid).
Refundable security deposit of $50.00 will be added (but not charged) at the time of booking. At the end of the party if there are no Excess Cleaning (more than 15 minutes needed) or Trash (more than one 33 gallons trash bag), the $50.00 will be removed from your final bill. Otherwise, additional charges will be applied as follows: Excess Trash $20-$50, Excess cleaning fee $50.
There will be AUTOMATIC CHARGE of $2 a minute if you go over your scheduled party time.