For verification purpose, please bring your valid ID and the Credit Card used for your online deposit payment. You will be required to pay your balance, including a refundable Security Deposit at your party check-in time. Any additional add-ons will be charged at the end of your party.
Each Party room has a maximum capacity of 25 kids or 45 guests (kids + adults) per room. If you are expecting more kids/guests, 2nd party room needs to be booked at the time of your booking.
You may bring Drinks, Cakes, Room Decorations. Party food need to be purchased through us (min 2 large pizzas). Or you may pay an Outside Food Fee ($30 up to 20 guests, $10 every extra 5 guests) to bring your own food. Plain Paper Plates, Napkins, and Forks are provided by us ONLY when you purchase party food from us.
No alcohol or food with strong smell. Your party food can NOT be reheated or cooked in the party room.
Your party food need to be ordered through us at least 3 days prior to your event. Cancellation or changes need to be given to us in writing at least 2 days prior to your event.
Your Party Package CAN NOT be downgraded on the date of your party. 10 days prior written notice MUST be given.
We charge anyone ages under 18 (except infants) regardless if they play or not.
Please arrive on time. We will not issue refunds or extend party end time if you or your guests arrive late.
You and your guests may check in no earlier than 10 min before your party time.
Your deposit is refundable (minus 15% fee) with a WRITTEN cancellation notice 3-WEEKS prior to the event date. Otherwise, it is NON-Refundable and may be applied to another party with a WRITTEN notice 2-WEEKS prior to the original reservation date.
Double Room Party Package and Extra Party Time can NOT be downgraded once booked.
Party room is guaranteed for the last hour of play, but we will let you access it if it's available earlier. Early setup before your allotted party room time is normally NOT available. Please check with our supervisor.
Everyone must wear CLEAN socks when entering our play area. Socks can be purchased from us.
All outside entertainment needs to be approved by management.
No piñatas, glitters decor, silly strings, or confetti. Party favors should be given out at the end of your party room time.
Your party package includes a dedicated staff to help you Set up, Serve, Pack up, Clean up and Dump all trashes. Minimum gratuity of $75/room, $100/double rooms will be applied on to your final bill. But you may choose to not use our party service. Once added on your booking, party service can't be canceled without 5 days prior notice.
If you would like to stay extra time after your party, please check the availabilities and pricing with our party coordinator prior to your event. It is usually NOT available on the date of your party.
The Security Deposit is fully refundable if at the end of your party, there are no Excessive Cleaning (more than 15 minutes needed), Trash (more than one 33 gallons trash bag) and you exit out our facility on time. Otherwise, additional charges will be applied as follows: Excessive Trash $20-$100, Excessive Cleaning fee $50-100 and$10 every 5 minutes if you go over your scheduled party time.