For verification purpose, please bring your valid ID and the Credit Card used for your deposit payment. You will be required to pay your balance including the deposit at your party check-in time. Any additional add-ons will be charged at the end of your party.
Each Party room has a maximum capacity of 25 kids or 45 guests (kids + adults) per room. If you are expecting more kids/guests, 2nd party room needs to be booked at the time of your booking.
You may bring Drinks, Cakes, Room Decorations. Party food (minimum $50) need to ordered from us. Or you may pay $25 to bring your own party food. Party Paper Products such as Plain Paper Plates, Napkins, Cups and Forks are provided by us ONLY when you order food/drinks from us.
No alcohol or food with strong smell. Your party food can NOT be reheated or cooked in the party room.
Your party food/drinks need to be ordered through us 2 days prior to your event. Cancellation or changes need to be given to us in writing at least 2 days prior to your event.
Your Party Package CAN NOT be downgraded on the date of your party. 10 days prior written notice MUST be given.
We charge anyone ages under 18 (except infants) regardless if they play or not.
Early setup before your allotted party room time is normally NOT available. Please check with our supervisors,
Please arrive on time. We will not issue refunds or extend party end time if you or your guests arrive late.
You and your guests may check in no earlier than 10 min before your party time.
Your deposit is refundable (minus 10% fee) with a WRITTEN cancellation notice 3-WEEKS prior to the event date. Otherwise it is NON-Refundable and may be be applied to another party with a WRITTEN notice 2-WEEKS prior to the original reservation date.
All parties start with 1 hour play first. Party room is available after 1 hour play.
All guests are required to wear CLEAN socks to play in the play area. Everyone 4 years and older must wear a mask except eating in the party room.
All outside entertainment needs to be approved by management.
No piñatas, glitters decor, silly strings, or confetti. Party favors should be given out at the end of your party room time.
Our Party Host Service includes Room Setup, Serving food/drinks to all kids, Cutting and Passing out cakes to all guests, Pack up and Clean up. $50 mandatory gratuity will be applied to your balance.
If you would like to stay extra time in the party room, please check the availability with our party coordinator prior to your event. It is usually NOT available on the date of your party.
Security Deposit of $100.00 is fully refundable if at the end of your party, there are no Excess Cleaning (more than 15 minutes needed), Trash (more than one 33 gallons trash bag) and you exit out our facility on time. Otherwise, additional charges will be applied as follows: Excess Trash $20-$50, Excess Cleaning fee $50 and$10 every 5 minutes if you go over your scheduled party time.