Credit/Cash Card used for your online deposit & the Card Holder with a valid ID MUST be present at your party check-in time. We will keep your Credit Card and ID until the end of your party.
If either or both of your credit card and ID are missing, we will refund the deposit back to the credit card used originally. You will need to provide a new and valid form of payment to the remaining balance.
Balance should be paid in full at the time of your party check in. Additional add-ons will be charged at the end of your party.
Party rooms has a maximum capacity of 20 kids or 45 guests (kids + adults) per room. If you are expecting more kids/guests, 2nd party needs to be booked at the time of your booking.
You may bring your own food/drinks, cakes, balloons, decors, and party supplies. No alcohol or food with strong smell. Your party food can NOT be reheated or cooked in the party room.
Adult access to Ninja Course and Warped Wall is additional $6.00/person (including a pair of socks).
We charge anyone ages under 18 (except infants) regardless if they play or not.
Party room is available after 1 hour of play. Early setup before your allotted party room time is normally NOT available. Please check with our supervisor.
To stay extra time in the party room, please check the availability with our party coordinator prior to your event. It is usually NOT available on the date of your party.
Private party only has 1 hour play and kids are not allowed to go back to play once play time is over.
Please arrive on time. We will not issue refunds or extend party end time if you or your guests arrive late.
You and your guests may check in no earlier than 10 min before your party time.
We assign party room according to party package you booked. Party pacakage can not be downgraded to a cheaper one on the date of your event. 2 week prior written notice needs to be given.
NON-REFUNDABLE deposit is required at the time of your party reservation. The balance is due and payable on the date of your party, except that all private parties, the package price will be charged in full 2 WEEKS prior to the party date.
Your reservation deposit may be used and applied to another party booking with a WRITTEN notice 3-WEEKS prior to the original reservation date.
All guests are required to wear CLEAN socks to enter the play area.
All outside entertainment needs to be approved by management.
No piñatas, glitters decor, silly strings, or confetti. Party favors should be given out at end of your party room time.
1 dedicated party attendant will be assigned to each party to provide Full Service which includes Room Setup, Serving food/drinks to all kids, Cutting and Passing out cakes to all guests, Pack-up. $30-$60 mandatory gratuity will be added on your final bill, but you may opt-out the full service.
We provide limited seating for adult guests.
A refundable security deposit of $25.00 will be added (but not charged) at the time of booking. At the end of the party if there are no excess cleaning (more than 15 mins needed) or trash (more than one 33 gallons trash bag), the $25.00 will be removed from your final bill. Otherwise, additional charges will be applied as follows: Excess trash $10-$50, Excess cleaning fee $20-$50.
There will be AUTOMATIC CHARGE of $2 a minute if you go over your scheduled party time.